Wednesday, August 22, 2012

This Week in Psychology Today: Bad News, Bearishly Delivered

Bad things happen, and not just to good people. Which means that, in no small measure, hospitals, law enforcement agencies, downsizing corporations, and many other organizations are in the bad news business. Knowing this, many train employees in interpersonal sensitivity and compassion—and they don't just do it because they value kindness and consideration. There’s a huge financial cost to heartlessness. Morale plummets throughout a company, and absenteeism and employee thievery rise, as do lawsuits.

What is behind the chronic compassion deficits of some doctors, managers, police officers, school counselors, and other "bad news bears?" Why do they express so little appropriate emotion and invoke such costly wrath? Read more at Psychology Today.

No comments:

Post a Comment